Digital Inclusion in Healthcare Settings

We started this project in lockdown. We worked with NHSE to create courses, resources and support structures for a Champions model helping people manage their health online. Our clients ranged from ICBs and GPs to church groups and wellness organisations. In figures....

We learnt a lot! You can read the detail in this final project report. Some of the practical things we learnt include that:

• The biggest challenge is recruiting Champions.
• Drop-ins work best to get programmes going.
• Allowing time to plan is the most crucial element for success.
• But that projects are most like to get held-up by being over-ambitious – sometimes you've just got to start small.
• Beneficiaries tend to have complex needs, with more than one barrier to entry.
• Although end goal is health-related, often starting with something else can really help: like video calls with friends before working video calls with doctors; like fixing the basic settings on their phones before using the NHS App. 

Here's some general info for what we provide for Champions in health settings. 

PS: We don’t like to blow our own trumpet, but “Digital Unite’s professionalism, enthusiasm and creativity have been key to making this project the success it is!” according to Lynn Smith from NHS England.